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Dear Valued Customer,

With the transition of Mount Barker District Council’s Wastewater Service to a Section 42 Subsidiary, we are excited to introduce GMB Water. A Section 42 Subsidiary is a separate organisation established by the Council to manage specific services more efficiently while still being owned by the Council. This change allows us to focus on delivering even higher-quality wastewater, recycled water, and bore water services to you.

Your feedback is essential in helping us understand your experiences and expectations going forward. We invite you to participate in our survey, which will take approximately 5 minutes to complete. Your input will help us continue to improve our services and better meet your needs.

Thank you for your time and valuable input.

Awareness of Services

1.  

Are you aware that Mount Barker District Council provides the following services in your area? Select all that apply.

* required

Satisfaction with Service Quality

2.  

On a scale of 1 to 5, how would you rate the overall quality of the wastewater, recycled water, and bore water services you receive?

* required
Reliability of Services (consistent service without interruptions)
Odour or Noise Issues Related to Wastewater Services
Responsiveness to Issues or Emergencies in a reasonable time
Efforts to Protect and Enhance the Environment

Service Performance and Expectations

4.  

Have you ever experienced any of the following issues in the past 24 months? Select all that apply.

* required
5.  

If you experienced any issues, how satisfied were you with how we handled them?

* required
Delivering Safe and Reliable Wastewater Services
Providing Reliable and Timely Recycled Water and Bore water Services
Protecting and Enhancing the Environment

Areas for Improvement

7.  

In your opinion, which areas should we focus on to improve our services? Select up to 3

* required
8.  

Do you have any specific suggestions on how we can improve our services?

* required

Communication and Engagement

9.  

How satisfied are you with the communication you receive from us regarding service updates or issues?

* required
10.  

How would you prefer to receive updates and information about our services? (Select all that apply)

* required

Final Thoughts